SMARTe’s Contact Discovery, Data Append, Lead Verification and Data Validation solutions along with Technology Intelligence Agent (TIA) helped Customer Experience Management Company to study technological background of its competitors. We discovered multiple technology installed like voice recording, Automatic Call Distributer, workforce management, quality management, VoIP, IVR, Unified Communications, Business Process Management , Salesforce Automation/CRM, Analytics, Webchat, etc., among others. Further, we  scored the target companies based on occurrence of specified keywords.

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